سياسة الاستبدال والاسترجاع

The process of sale and your purchase and use of products available on this site are subject to the terms and conditions of use and service. The store may choose to accept, not accept, or cancel your order in certain cases, for example if the product you wish to purchase is unavailable, if the product was priced incorrectly, or if the order is found to be fraudulent. The site will refund the amount paid for orders that are not accepted or are canceled. All content on the site, including writings, designs, drawings, logos, icons, images, interfaces, symbols, programs, and trademarks, are the exclusive property of the store and are protected by copyright. The site reserves the right to make any modifications or changes to its site, policies, and related agreements, including the privacy policy and the document of terms of service and the terms of exchange and return. Policy for exchanging and returning goods: All products can be returned within a period not exceeding 7 days, provided the product has not been opened or used since receipt. To maintain the quality and preservation of the product, it cannot be returned afterward unless there is a defect or fault in the product. If a defect or manufacturing error occurs, the product can be returned after reporting it. Regarding cases where products are not returned: There are certain cases where the product cannot be returned: - When the return request is submitted after the specified time, which is 7 days from the date of receipt regarding the products. - When the product has been used, damaged, or is not in the same condition as when received, or if the security seal has been removed. - Consumed products that have been used or installed. - Products that have been tampered with or had their serial numbers removed. - Products without price tags, labels, original packaging, or missing any of their accessories. How can I recover my money if I receive an item that is not in the correct shape, damaged, or if it does not arrive? When you receive the item in a damaged condition or different from what was selected on the site, you can return the item to us in the same condition you received it, with its original packaging, within 7 days from the date of receipt. Once we receive the item, we will inspect it, and if a defect or damage is found, we will immediately start the process of refunding your money, whether it is the amount paid for the item or the shipping costs. The refund process takes up to 14 working days.